Refund policy

Returns & Refund Policy
All goods sold are non-refundable and non-exchangeable, with the exception of damaged items.

7-Day Damaged Goods Window
Please inspect your order upon reception. If an item arrives damaged, you must contact us within 7 days of delivery to be eligible for a replacement or return. Please include your order number and photos of the damage. Items reported after the 7-day window will not be eligible for review.

How to Initiate a Return
To initiate a return, please send an email to helloteamenjoy@gmail.com with the following details:
  • Subject Line: Return Request - #E[Insert Your Order Number]
  • Attachments: Clear photos of the damaged product and packaging.
Important Notes
  • Assessment: We will assess the request and, if your return is accepted, instructions on how and where to send your package will be provided.
  • Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.